Exchange
Return Policy
You can return an item within 14 days of receiving your order in accordance with the Law of Ukraine "On Consumer Protection."
Returns are possible provided that the established rules are followed.
Returning Items of Proper Quality
You can return an item of proper quality if:
Returning Defective or Incorrect Items
If the item is defective or does not match the order (factory defect or incorrect shipment), we will cover the cost of return or exchange.
Return shipping costs are covered by the buyer.
Return procedure:Contact customer support via email at shop@skarlat.ua or call +38 (068) 312-77-57.
Non-Returnable and Non-Exchangeable Items
According to Ukrainian law, the following items cannot be returned:
Return Process
Submit a return request to shop@skarlat.ua including your order number, reason for return, and product photos (if necessary).
Fill out the return request form (sent via email).
Send the item to the address we provide after processing your request.
Refund Processing Time
Refunds are processed within 5-7 business days after receiving the item at our warehouse. The refund will be issued to the same payment method used for the purchase (bank card or other payment methods).
Product Exchange
If you wish to exchange an item, it will be shipped within 3-5 business days after we receive the returned package and confirm the availability of the desired model.
If you have any questions, feel free to call us at +38 (068) 312-77-57 or email shop@skarlat.ua. We are always happy to help!
Lighting fixtures, chandeliers, floor lamps, sconces - a great functional solution for any room. We understand this like no one else, because we have been specializing in lighting fixtures for over 10 years. Our company works directly with leading European manufacturers. We offer a wide range of opportunities to buy both wholesale and retail.
To create a cozy atmosphere, to bring light into your homes, offices, homesteads - our main mission. We diligently follow the trends on the market to collect in one space current models from the world's best brands. Our catalog features a wide range of products for indoor and outdoor lighting. From built-in slots to street lights of different configurations.
Customer care is one of the fundamental principles of our company. The online store has a loyalty system, including seasonal discounts, promotional offers on products. If you have any problems with the choice or additional questions, managers will always help and find the best solution.